Dreamforce 2018

Dreamforce 2018: A Look at AI Day

by Chelsea Barone

Dreamforce 2018 is officially underway and thousands of Salesforce community members are gathering in San Francisco to see what’s the latest and greatest in the world’s largest cloud economy. While there are more than 2,700 different sessions to attend at the event this week, today there is an obvious focus on one of our favorite game-changing technologies: AI. A tech conference with a robust agenda looking at AI?! Who would have guessed it? Everyone…everyone guessed it.

Even though AI is definitely not a new area of discussion for pretty much every industry, especially among the Dreamforce 2018 attendees, the technology is constantly improving, and industry players are always optimizing it to make the lives of their customers easier and their bottom lines bigger. Keeping an eye on that evolution is crucial to grasping exactly how AI factors into several different elements of your business.

Some of the most anticipated sessions focused on AI today include:

Because the Modern Marketing Today team loves pretty much everything AI (especially if we’re talking about how it helps them connect engagement to demand), we compiled some of our favorite tweets from the day. Here are some key takeaways from Dreamforce 2018 attendees on the ground today:

One of the top talking points that came up among those at Dreamforce 2018 was striking that important balance of humanity and technological progress. Largely, attendees felt that AI opens a lot of doors for humans logistically, but some things are always going to need the human touch.

The application of AI for customer service and marketing teams is also something that didn’t elude those on-site at Dreamforce 2018.

One of the largest announcements of the day though was the unveiling of the Salesforce virtual assistant Einstein Voice. By being able to leverage AI in a world where people are becoming increasingly dependent on and trusting of virtual assistants, harnessing that tool for the workforce is the logical next step.

You can continue following updates from Dreamforce 2018 at #DF18 and on our Twitter at @ModernMKTGToday.