Modern Marketing Today
  • About
  • B2B
  • B2G
  • B2C
Subscribe
No Result
View All Result
  • Digital Transformation
  • Customer Journey
  • The Experts
  • Martech Innovation
  • Events
    • Dreamforce 2019
    • 2019 Sitecore Symposium
    • Modern Customer Experience
  • Resources
Modern Marketing Today
  • Digital Transformation
  • Customer Journey
  • The Experts
  • Martech Innovation
  • Events
    • Dreamforce 2019
    • 2019 Sitecore Symposium
    • Modern Customer Experience
  • Resources
No Result
View All Result
Modern Marketing Today
No Result
View All Result
Home B2G

GovCon Marketing Doesn’t Need to be Disruptive to Deliver Success

by Jenna Sindle
May 6, 2021
in B2G, The Experts
Reading Time: 7 mins read
A A
GovCon
Share on FacebookShare on Twitter

B2G marketers are used to having more than a little bit of envy when it comes to seeing what their private sector counterparts are able to do with their marketing campaigns (not to mention their budgets). But in this new piece from noted government marketing advisor, Mark Amtower, he argues that while disruption and ‘out of the box’ thinking might be attention grabbing, successful GovCon marketing campaigns don’t need to follow suit.

Here’s what Amtower has to say about what makes for a successful marketing campaign for GovCon marketers.

What is “outside of the box thinking”?

I have been in too many meetings where an executive will say something like “Our marketing is stale. We need some outside the box thinking.” Often this is the result of seeing or reading about success B2B or B2C marketing in a book or business magazine, or in one instance I can think of, a CEO sitting next to a business author on a cross-country flight and learning about tools that the Feds have yet to adopt. It could also be the result of seeing a disruptive campaign from a competitor, and your exec is the one who is “disrupted”.

They are looking for something that makes a big splash, something that brings lots of attention to the company. Most marketers know that a big splash, being disruptive, is not a requirement for creating a program that drives leads into your funnel, or a campaign that creates mindshare among those you need to influence.

Largely GovCon is not designed for outside the box thinking. Contractors do not make the procurement rules, define agency missions, or assign government personnel to specific roles, like PM or KO. We are often in a reactive mode with pre-defined venues.

Further, feds are institutionally slow adopters of new ideas and technologies. Very few want to bleed on the cutting edge and use tools that are not tested elsewhere. Feds were notoriously slow in adopting both email (1990s) and social networking (2000s).

Feds in positions of authority also seem largely immune to disruption.

So what’s a GovCon marketer to do?

Creativity does not have to be disruptive. Over the course of my career I have been fortunate enough to sit in many market planning and brainstorming sessions to help determine a new marketing path.

Sometimes a great idea in GovCon marketing is brought on by an off-hand remark, understanding one small nuance, then taking apart the box and constructing a new one. Research on your buyer/influencer audience also helps.

For example, many people are look at the growth of OTA (other transaction authority) as “thinking outside the box”. It isn’t. It is taking existing rules, albeit esoteric procurement rules, and leveraging them. OTA is not found in the FAR. It is authorized through the NDAA, starting in 1994. For many government program managers, OTA can make life easier because once awarded, they cannot be protested.

Here are a few marketing programs I have observed or participated in. None are brain surgery, and I will let you decide if they required “thinking outside the box”.

Deconstructing the box

Back in the 1990s when direct mail was still big, Bob Gosselin of STG Marketing devised a mail package for his client, Lotus, the only significant competitor to Microsoft and Office. The package that evolved was brilliant in its simplicity: it had the Lotus Suite (word processing, spreadsheet, etc.), their contract information, a government order form, and a step-by-step process on how to place your order.

The common assumption was that government employees knew how to place orders. That assumption was wrong.  

While this was a novel approach, is it out of the box? Lotus and STG had taken three parts of the box (the procurement process, their contract, and their product) and put the box back together in a unique way- and it paid significant dividends.

It was a brilliant program in its simplicity.

An off-hand remark

Also in the early-mid 1990s I was contacted by the Postal Benefit Plan, an insurance provider for government employees. I was called because I was a leading expert on direct marketing to the government.

The response to their mail package was abysmal and they wanted to know why. I explained that I did not get involved on what I perceived to be the consumer side of government.

They told me they’d pay my normal fee in advance if I would just look at the package. I told them I was going away for the weekend with my wife and if they could FedEx the package with the check, I would look at it over the weekend.

I got the FedEx in time for our weekend getaway. At that time my wife was a career Fed at EPA, so when we got on the road, I asked her to open the FedEx and look at the package. She opened the FedEx, looked at the Postal Benefit Plan envelope, and said “No.”

“What do you mean no? These guys are paying me a lot of money to look at this.”

The upper left corner of the envelope said: “Postal Benefit Plan: Insurance Information Enclosed.”

“I don’t need to look at it. It doesn’t have anything to do with me, it’s for Postal employees.”

Non-postal feds were not even opening the envelope! I was ecstatic. When I got back Monday, I faxed (remember faxes?) a one pager: Do NOT put your name on the envelope. Use the acronym “PBP – (and say) Open to All federal Employees.”

Momentary insight from a non-postal Federal employee led to a very successful campaign for PBP. Though PBP got acquired, the slogan is still used today, 25 years later.

Targeting by necessity

ABM, account, or agency-based marketing seems to be all the rage. It seemingly migrated from B2B to B2G as a marketing concept a few years back, probably after someone wrote a book.

Want to finish reading the article? You can do that on LinkedIn where this article was originally published on April 20, 2021.

Tags: b2g marketingGovCon Marketinggovernment marketingmark amtower
Advertisement Banner

RELATED POSTS

Building a Brand that Resonates with the Public Sector
Featured

Building a Brand that Resonates with the Public Sector

May 5, 2023
Connecting Engagement to Demand
B2G

Connecting Engagement to Demand

May 4, 2023
Creating Effective Marketing Campaigns to Connect with Public Sector IT Leaders
B2G

Creating Effective Marketing Campaigns to Connect with Public Sector IT Leaders

April 26, 2023

TRENDING NOW

  • Customer Trends

    How Customer Trends are Shaping the Automotive Industry

    980 shares
    Share 392 Tweet 245
  • Headless CMS Transforms Customer Experience and Streamlines Operations

    515 shares
    Share 206 Tweet 129
  • Top Pet PR Campaigns 2023

    545 shares
    Share 218 Tweet 136
  • How to Measure Consumer Attitudes: The Importance of Adaptive Marketing

    595 shares
    Share 238 Tweet 149
  • Brands Identify Target Audiences with AI Tools to Create Personalized, Relevant Campaigns

    622 shares
    Share 249 Tweet 156

CONNECT WITH US

BECOME AN INSIDER

Get Modern Marketing Today news and updates in your inbox.

Strategic Communications Group is a digital media company that helps business-to-business marketers drive customer demand through content marketing, content syndication, and lead identification.

Related Communities

Financial Technology Today
Future Healthcare Today
Government Technology Insider
Retail Technology Insider
Today’s Modern Educator

Quick Links

  • Home
  • About
  • Contact Us

Become a Sponsor

Modern Marketing Today offers content and advertising sponsorships to leading technology solution and service providers. Interested in becoming a sponsor? Contact us!

© 2023 Strategic Communications Group, Inc.
Privacy Policy      |      Terms of Service

No Result
View All Result
  • Home
  • About Modern Marketing Today
  • B2B
  • B2G
  • B2C
  • Categories
    • Digital Transformation
    • Customer Journey
    • The Experts
    • Martech Innovation
    • Events
  • Contact Us