A recent report released by leading analyst firm, Gartner, identified some of the key challenges that businesses are facing when it comes to keeping pace with customer and employee expectations around digital transformation. Deliver Digital Business Results by Boosting Workforce Digital Dexterity revealed that digital dexterity, a business strategy designed to encourage workforce agility and engagement by promoting employee autonomy and building a more consumerized work environment, should be a priority for businesses looking to deliver a truly forward-thinking, digital culture.
One technology that is helping organizations boost digital dexterity and prepare to adapt as workplace and customer expectations mature is immersive displays. Immersive displays offer intuitive, interactive collaboration platforms that, 30 years ago, could only be realized by movie magic. Thankfully, that’s no longer the case.
Applications for an immersive display in your corporate digital strategy are threefold:
- Powering a more collaborative, interactive workspace among employees, regardless of location. This ensures that the right team members with the most applicable expertise are involved, not just employees that are geographically convenient.
- Creating a more enriching, cohesive recruiting and training approach that boosts employee engagement, ultimately resulting in a more competent and enthusiastic workforce.
- Driving more effective, memorable, and technically impressive business development opportunities that customers and prospects value and remember when it comes time to make their decision about their solution provider.
For these reasons, companies like Prysm have developed leading edge immersive displays that harness this collaborative power and bring it to the offices of world-renowned companies like General Electric, Under Armour, and Sprint. These companies utilize Prysm’s immersive displays to augment the experience for both their customers and their employees.
“There’s now a premium on teamwork and collaboration, as opposed to older schools of thought that incentivized individual success and intelligence,” stated Darrin Brooks, Director of Strategic Engagements at Prysm, in a recent interview with Modern Marketing Today. “Companies realized that better solutions come out of groups that work together, so now we are faced with the challenge of incentivizing and improving the circumstances for that group behavior.”
A workspace that you can work with, not for
Through the integration to immersive display technology, teams can more easily collaborate around the globe. This has become an important business functionality from a recruiting standpoint, with “remote/work from home” being the fourth most popular job search term of 2017, according to data from FlexJobs.
Bill Schmidt, Sales Director at AVI-SPL (a channel partner of Prysm’s), explained that this newfound access to better remote collaboration adds a great amount of potential team participation to content being created. He said immersive displays act “as an enabler to let the remote workforce join in and allow everybody to collaborate in the same visually immersive workspace.”
He added that the interactivity involves remote employees on a deeper level than before by enhancing how they can engage with the data being presented. “This really highlights the difference in how people are actually working, where they can interact with the data that’s being displayed and not just stare at it.”
This isn’t only an advantage for employees, although it’s a big one. By being able to engage with employees anywhere around the world through a platform that is far more interactive and comprehensive than an email or teleconference, the right talent and expertise can be applied to the task at-hand, strengthening the relationship and trust with the customer.
Finding talent that wants to find you
Beyond the obvious appeal behind remote employee engagement, companies that prioritize digital dexterity and an innovative culture attract a larger pool of talent. This is especially true among millennials and Gen Z employees, who embrace and almost expect cutting-edge workplace technology like immersive displays.
Not to mention, immersive displays offer an opportunity to start off on the right foot with new-hires by flaunting a forward-thinking onboarding program that is far more memorable and engaging than an employee handbook. Sparking that enthusiasm for a company from the get-go is key to employee retention and building their confidence in the company for which they work (and it doesn’t hurt that it saves money on recruiting efforts).
With higher employee retention comes higher customer retention – team churn is often a red flag for customers and could prompt them to look elsewhere for their desired solution. In fact, according to data from Aberdeen, “Companies with engaged employees see 233 percent greater customer loyalty and a 26 percent greater annual increase in revenue.”
Bringing sales into the 21st Century
The last thing any company wants in a customer interaction is for the customer to leave feeling bored, confused, or underwhelmed by the content shared with them. Customers want an experience that they will remember and will make them feel confident about their decision to partner with your company. Immersive displays transform a customer meeting into a true dialogue because it’s interactive by nature and encourages all parties to participate in the discussion.
Customers are engaged with what you’re sharing with them right out of the gate with this technology, maximizing time to discuss the important relevant content and minimizing logistical hang-ups and niceties. “What immersive displays like LPD 6K do is put the content being presented at the front of the conversation instead of at the tail end behind all the handshakes and hellos,” explained Brooks.
Obviously, an impressive immersive display like Prysm’s LPD 6K also exudes innovation and technological savvy to a customer as well, and to essentially every industry right now, outdated technology is simply not an option.
In an upcoming feature on Modern Marketing Today, we’ll be digging into this discussion further with Darrin Brooks and Bill Schmidt about best practices in the workplace that immersive display technology enables and challenges seen across industry lines that it addresses. Subscribe to our newsletter to stay updated.