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Digital Marketers are Embracing Human Connections, Paige O’Neill Explains Why
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In 2021, Improving Customer Experience Will Remain a Top Priority
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CX

  • Customer JourneyFeatured

    Three Digital Experience Trends for Marketers to Watch in 2021, According to Gartner

    by Kelsey Winick January 22, 2021
    by Kelsey Winick January 22, 2021

    Since the COVID-19 pandemic began, organizations have had to innovate to find new ways to connect with customers, build their brand, and deliver an exemplary customer and digital experience. But…

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  • Customer JourneyFeatured

    Building Customer Experience with Artificial intelligence and Emotional Connection

    by Kelsey Winick January 20, 2021
    by Kelsey Winick January 20, 2021

    “Eighty-three percent of customers are more likely to purchase from a brand they have an emotional connection to,” said Annette Franz, Founder and CEO of CX Journey Inc., during the…

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  • Customer JourneyFeatured

    Creativity and Innovation Guides Brands Through Uncertainty

    by Kelsey Winick December 29, 2020
    by Kelsey Winick December 29, 2020

    When met with uncertainty, industry leaders find solutions through creativity and innovation. Out-of-the-box thinking allows for unique problem-solving methods, whether it is dealing with customers or clients. Brands have demonstrated…

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  • Customer JourneyFeatured

    How a Moment-to-Moment Approach Improves Customer Experience

    by Kelsey Winick December 11, 2020
    by Kelsey Winick December 11, 2020

    This year saw the rapid acceleration of digital interactions across all sectors of the economy. While marketers were already building programs and investing in solutions to support a digital experience,…

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  • Customer JourneyFeatured

    A CMO’s Take: Leading with Your Heart – Insights from Paige O’Neill with Sitecore

    by Kelsey Winick November 24, 2020
    by Kelsey Winick November 24, 2020

    As consumers turn more frequently to digital channels, it has become critical for brands to connect with their customers on a personal level. By leading with your heart, brands are…

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  • FeaturedThe Experts

    Keeping Customer Satisfaction the Top Priority for BPO Operations

    by Heidi Bullman April 20, 2020
    by Heidi Bullman April 20, 2020

    In the past few weeks, the effects of COVID-19 have not only dominated the news cycle but also impacted both large and small businesses across the nation. Despite the impact…

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  • Customer JourneyFeatured

    Three Steps to Empower CX Professionals on Their Digital Transformation Journey

    by Margaret Brown November 13, 2019
    by Margaret Brown November 13, 2019

    Customer experience (CX) has evolved from a buzz phrase to a guiding principle for businesses as they seek to differentiate themselves in highly competitive and rapidly evolving marketplaces. Regardless of…

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  • Customer JourneyFeatured

    5 Values That Engage Employees, Which Creates Happy Customers

    by Jackie Davis July 5, 2019
    by Jackie Davis July 5, 2019

    Innovative technologies aimed at customer engagement are flooding the market today, but is technology really all brands need to become customer-centric? Antonia Hock, Global Head & VP of The Ritz-Carlton…

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  • EventsFeatured

    Oracle’s Modern Customer Experience Captures Key Challenges and Changes for Marketers

    by Jenna Sindle April 13, 2018
    by Jenna Sindle April 13, 2018

    This week marked the beginning of the spring season of marketing conferences with Oracle’s Modern Customer Experience in Chicago.  Over the course of the three day event, presenters got to…

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  • Customer JourneyFeatured

    Shoptalk 2018: A Story of Optimizing the Shopping Experience with Tech

    by Jenna Sindle March 23, 2018
    by Jenna Sindle March 23, 2018

    This week, more than 7,500 retailing experts invaded Las Vegas, NV to talk shop at Shoptalk 2018, the world’s largest conference for retail and ecommerce innovation. As stated in the…

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