Grocery robots, Chip and Joanna Gaines, and 16,000 industry leaders – what could this be? The National Retail Federation brings together innovative industry leaders, technology that is disrupting the retail…
Retail Technology
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Customer JourneyFeatured
To Thrive in Today’s Retail Sector Success be Customer Centric
by Jenna Sindleby Jenna SindleJust about a year ago, there were a flurry of articles and think pieces lamenting the demise of the retail sector. The Retail Apocalypse was nigh; beloved brands were toppling…
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Customer JourneyFeatured
What the Smartest People in the Room are Saying about Retail Technology Today
by Jenna Sindleby Jenna SindleIf there’s anything the team at Retail Technology Insider knows for sure, it’s that times are ‘a changing in the retail world. With movers and shakers like Amazon pushing retailers…
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The days of driving to multiple stores, searching cluttered shelves, and paying with cash are over. Retail technology is changing the way we shop and purchase items by integrating AI,…
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Shortly after its launch, Retail Technology Insider reported on the highly anticipated unveiling of the Amazon Go store in Seattle. We talked about the implications that arose from the opening…
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Customer JourneyFeatured
eTail West 2018 Digs into the Digital Shopper, AI, & Maintaining the Human Element
by Jenna Sindleby Jenna SindleThis week, retail professional from around the world came to attend eTail West 2018 in Palm Springs, CA. From February 26 – March 1, the top minds in retail gathered…
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Customer JourneyFeatured
Walmart Continues to Bolster Tech Adoption with New Online Return Process
by Jackie Davisby Jackie DavisWith their implementation of many different technologies aimed at bettering the customer experience, it’s clear that Walmart is out for blood in the online retail showdown. Walmart continues to show…
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Customer JourneyFeatured
“(Customer) Knowledge is Power” and Other Takeaways from Commerce Summit 2017
[View the story “”(Customer) Knowledge is Power” and Other Takeaways from Commerce Summit 2017″ on Storify]
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Customer JourneyFeatured
Reaching the Next Level of Brand Loyalty with Interactive and Personalized Video
Building brand loyalty and awareness no longer means spamming customers with emails or plastering two or three ads all over TV and the internet. Brand loyalty today is about forging…
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Customer JourneyFeatured
Listening to Customer Expectations and Leaning into IoT and AR Trends
by Jenna Sindleby Jenna SindleTo meet customer expectations, retailers are continuing to expand their digital offerings and adopt new technologies like AR and IoT that transport the customer into a futuristic shopping experience. In…