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Retail Technology

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    Robots and Chip and Joanna Gaines? Only at NRF 2019.

    by Jackie Davis January 18, 2019
    by Jackie Davis January 18, 2019

    Grocery robots, Chip and Joanna Gaines, and 16,000 industry leaders – what could this be? The National Retail Federation brings together innovative industry leaders, technology that is disrupting the retail…

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  • Customer JourneyFeatured

    To Thrive in Today’s Retail Sector Success be Customer Centric

    by Jenna Sindle October 30, 2018
    by Jenna Sindle October 30, 2018

    Just about a year ago, there were a flurry of articles and think pieces lamenting the demise of the retail sector. The Retail Apocalypse was nigh; beloved brands were toppling…

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  • Customer JourneyFeatured

    What the Smartest People in the Room are Saying about Retail Technology Today

    by Jenna Sindle May 11, 2018
    by Jenna Sindle May 11, 2018

    If there’s anything the team at Retail Technology Insider knows for sure, it’s that times are ‘a changing in the retail world. With movers and shakers like Amazon pushing retailers…

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  • Customer JourneyFeatured

    The Future of Payment Processing is Walletless

    by Ryan Schradin May 2, 2018
    by Ryan Schradin May 2, 2018

    The days of driving to multiple stores, searching cluttered shelves, and paying with cash are over. Retail technology is changing the way we shop and purchase items by integrating AI,…

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  • Customer JourneyFeatured

    How Amazon Go is Stirring the Pot Among Retailers

    by Ryan Schradin March 19, 2018
    by Ryan Schradin March 19, 2018

    Shortly after its launch, Retail Technology Insider reported on the highly anticipated unveiling of the Amazon Go store in Seattle. We talked about the implications that arose from the opening…

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    eTail West 2018 Digs into the Digital Shopper, AI, & Maintaining the Human Element

    by Jenna Sindle March 2, 2018
    by Jenna Sindle March 2, 2018

    This week, retail professional from around the world came to attend eTail West 2018 in Palm Springs, CA. From February 26 – March 1, the top minds in retail gathered…

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  • Customer JourneyFeatured

    Walmart Continues to Bolster Tech Adoption with New Online Return Process

    by Jackie Davis October 12, 2017
    by Jackie Davis October 12, 2017

    With their implementation of many different technologies aimed at bettering the customer experience, it’s clear that Walmart is out for blood in the online retail showdown. Walmart continues to show…

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  • Customer JourneyFeatured

    “(Customer) Knowledge is Power” and Other Takeaways from Commerce Summit 2017

    by Chelsea Barone September 22, 2017
    by Chelsea Barone September 22, 2017

    [View the story “”(Customer) Knowledge is Power” and Other Takeaways from Commerce Summit 2017″ on Storify]

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  • Customer JourneyFeatured

    Reaching the Next Level of Brand Loyalty with Interactive and Personalized Video

    by Chelsea Barone September 11, 2017
    by Chelsea Barone September 11, 2017

    Building brand loyalty and awareness no longer means spamming customers with emails or plastering two or three ads all over TV and the internet. Brand loyalty today is about forging…

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  • Customer JourneyFeatured

    Listening to Customer Expectations and Leaning into IoT and AR Trends

    by Jenna Sindle August 22, 2017
    by Jenna Sindle August 22, 2017

    To meet customer expectations, retailers are continuing to expand their digital offerings and adopt new technologies like AR and IoT that transport the customer into a futuristic shopping experience. In…

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